Copyright Notice
This publication contains information protected by copyright. Product names mentioned herein may be trademarks and/or registered trademarks of the respective trademark owners. Copyright © 2013-2024 Stateside. All rights reserved.
Confidentiality Notice
This document contains commercially sensitive and confidential information of Stateside and is the subject of copyright owned by and licensed to Stateside. Except with the prior written consent of Stateside Agency, the contents of this document shall not be used, copied, or disclosed other than as is strictly necessary for the direct evaluation of Stateside Agency’s report. Disclosure for such purpose shall be confidential and limited to those advisers and employees of the company or person involved in the evaluation and matters arising directly from Stateside report. Any queries concerning the above policy should be directed to the Stateside Agency contact person(s).
Client Referral Program Agreement
This Client Referral Program Agreement (“Agreement”) acts as a general guide for potential agreements between a Company or an Individual (“RefPart”) and Stateside. This agreement will become effective at the date (the “Effective Date”) in which both parties agree on an opportunity to be approached together. Stateside and RefPart agree as follows:
- Purpose
The purpose of this Agreement is to provide the opportunity for RefPart to earn “Referral Commissions” for the referral and subsequent sale of Stateside’s services (hereafter, “Services”) by permitting the referral of prospect leads from its clients and partners. This Agreement is nonexclusive and shall not prohibit either party from entering into a similar agreement with any other party. - Program Highlights
As a participant in the Stateside Client Referral Program, RefPart is entitled to the benefits described in the Program Highlights (Exhibit A) as published by Stateside and in effect on the Effective Date. This Agreement controls in the event of any inconsistency between this Agreement and the Program Highlights.
Effective Date, Term
- This Agreement is effective from the Effective Date for twelve (12) months (the “Initial Term”). After the Initial Term, the Agreement will automatically renew for successive additional one-year terms, unless terminated by either party as provided below. Renewal shall be subject to the then-current Program Highlights.
- Either party may terminate this Agreement prior to the expiration of the then applicable term, without cause, on thirty (30) days written notice. In addition, either party may terminate this Agreement prior to the expiration of the then applicable term for a material breach of the Agreement by the other party upon ten (10) days’ written notice specifying the breach. In such case, termination shall be effective at the end of the ten (10) day notice period unless the breach has earlier been cured.
- Upon expiration or termination, each party shall return to the other any of the other’s marketing materials and other Proprietary Information (defined in Section 13), which may be in its possession or under its control. In addition, upon termination, Stateside shall continue to be liable to RefPart for any referral fees due in connection with Leads registered prior to expiration or termination which result in sales/licenses within the applicable twelve-month (12) Lead period. Sections 13 and 14 of this Agreement shall survive termination or expiration of this Agreement without limitation of time, and Section 5.1 shall survive termination or expiration of this Agreement for the periods stated therein.
Client Referral Program
The Client Referral Program is designed to reward existing clients for referring new companies or stakeholders to Stateside. The program includes two scenarios: external referrals (referring a new company) and internal referrals (referring a new stakeholder within the client’s company). Detailed information about the referral process, eligibility, and rewards can be found in the Program Overview section.
Referral Submission and Validity
RefPart may from time to time refer Sales Leads (“Leads”) to Stateside. Leads are person(s) RefPart believes to be potential customer(s) for any of Stateside’s Services. Such referral shall occur by submission, in writing, to Stateside. Within ten (10) business days of receipt of a Lead, Stateside shall either register the Lead in RefPart’s name (“Registered Lead”) or notify the Referring Party in writing that the Lead has been rejected for one of the applicable reasons described below. A Registered Lead once accepted shall be valid for twelve (12) months from the date of the first invoice is generated. Stateside shall provide RefPart with its designated contact information (name, address, phone, and e-mail address) for receipt and processing of Leads as soon as reasonably possible after signing this Agreement and after any change in such contact information.
Stateside may reject a Lead submitted by RefPart if the Lead is an existing customer or is already an Active Lead. An “Active Lead” is a Lead (i) which Stateside has already met (in person, via email or telephonically) to discuss and/or demonstrate any of the Stateside’s Services, (ii) which has previously been registered as a Lead in the name of another partner of Stateside’s or (iii) which is identified in Stateside’s prospect/pipeline report as a Lead/Opportunity as of the date of receipt of the Lead from RefPart.
Rewards and Incentives
Referral Partners are eligible for rewards as described in the Program Highlights, including service credits or donations to charity. The specific reward structure and distribution process are detailed in the Program Overview.
Communication and Referral Tracking
Stateside commits to clear communication with participants through various channels. The tracking and management of referrals will be conducted using Stateside’s CRM system, ensuring transparency and accuracy in reward distribution.
Program Evaluation
Stateside will regularly evaluate the referral program’s effectiveness, making adjustments as necessary to maximize its benefits for both the company and the participants.
Fees, Audit Rights
- Stateside shall keep separate records in sufficient detail to permit the determination and verification of the referral fees due under this Agreement, and the records so kept shall be preserved for a period of at least one (1) year from the end of the month to which they pertain. At the request of a party from time to time during the term of this Agreement and for a period of one (1) year from the last sales agreement for which referral fees are due hereunder to RefPart, Stateside shall permit RefPart or its designated agent, at RefPart’s expense, to examine such records for the purposes of verifying the amounts due to RefPart hereunder. Such examination rights are subject to execution by RefPart of any reasonable confidentiality agreement that may be requested by Stateside in conjunction with such examination .
- “Net Proceeds” means fees received by Stateside for the sale of its Services, after deduction, where applicable, for (a) fees due to any third-party (including by way of example, a distributor or a third party vendor to whom royalties or similar fees are due for products bundled or incorporated with Stateside’s Services), (b) refunds due on warranty or liability claims, (c) reimbursement of expenses, and (d) sales, use and similar taxes.
- Payment of the referral fees shall be made through a method that has been previously agreed by both parties. As an example, the payment of the referral fees could be issued through a wire transfer in a determined currency into a specific account, via cheque, cash, or any other method which is suitable given the then available options.
Independent Ownership
Each party shall retain all title, patent, trade secret, trademark, copyright, and other proprietary rights in its Products and Services. Neither party shall acquire any rights in the other party’s Products or Services. Nothing in this Agreement shall be construed as preventing or in any way hindering either party from independently developing and owning, acquiring, marketing, selling, licensing, or otherwise disposing of any Product or Service which performs the same or similar functions of any Product or Service of the other party without incurring any liability of any kind to the other party, provided the proprietary rights of the other party and the confidentiality restrictions in this Agreement are not violated.
Licensing and Support
Stateside will contract for its own Services directly with its customers. Licensing, maintenance, support, and services for customers shall be solely the obligation of the contracting party. Unless otherwise agreed in writing by the parties, neither party will bear any obligation to the customers of the other, with respect to the Services of the other.
Representations
RefPart is not authorized to make any warranties or representations concerning Stateside’s Services. However, RefPart may provide information to a prospect on Stateside’s Services; current marketing materials supplied by Stateside, and may verbally inform the prospect of high-level Services information which is included in such current marketing material. RefPart agrees to avoid deceptive, misleading, derogatory, or unethical practices detrimental to Stateside or its Services.
Marketing
Sales calls, conferences and other presentations may be made jointly when RefPart desires to call in Stateside and Stateside agrees to participate. However, the nature and extent, if any, of any sales effort by RefPart shall be entirely at RefPart’s discretion and expense. In addition, the parties may participate in joint marketing activities from time to time as the parties may mutually agree upon, including the development of sales presentation materials, press releases, direct mail campaigns, trade shows, seminars, and other events. Neither party will have any obligation to the other for costs related to such activities unless it has agreed in writing to pay such costs.
Publicity
Except as provided below, neither party shall issue any press release or other form of public disclosure relating to this Agreement, without the prior written consent of the other party. A party may describe this Agreement and the relationship contemplated herein, in any filings with the Securities and Exchange Commission, to the extent such disclosure is deemed necessary or appropriate by such party, or as otherwise required by law or order of any governmental body.
Relationship
This Agreement shall not make either party the legal representative or agent of the other party. Neither party shall have any right or authority to make any affirmation, representation or warranty or to assume, create or incur any liability or obligation of any kind, express or implied, for or on behalf of the other. Except as otherwise provided in this Agreement, each party shall be solely responsible for all costs, expenses and liabilities it may incur in connection with this Agreement and neither party shall be liable or obligated to the other for any such revenue sharing, costs, expenses or liabilities.
Trademarks
Except as provided below, any advertising or marketing material by either party that uses any of the other party’s marks, name or logo must be approved in writing by the other party prior to publication. Either party may, without requiring the other party’s consent, include the other party’s name in any list of its referral partners.
Confidentiality
The parties agree that in connection with the relationship described in this Agreement, each may be given access to material which relates to information, either written or unwritten, which is proprietary to the other party, including, but not limited to, processes, know-how, technical knowledge and data, test data, computer programs (including source code and other program code, user interfaces, displays and menu screens), interface information (including but not limited to file layouts and certain software programs), customer information, research, inventions and discoveries (collectively, the “Proprietary Information”). The parties agree that the Proprietary Information will be treated in the manner herein described and that all steps reasonably necessary to protect the Proprietary Information shall be taken by the party receiving the other party’s Proprietary Information. In connection therewith, the parties agree that the Proprietary Information may be used by the parties only in connection with activities permitted under the terms of this Agreement, if any, and each of the parties agrees to protect the confidentiality of the Proprietary Information of the other party in the same manner that it protects the confidentiality of its own proprietary information of like kind, but no less than in the manner which is standard in the software industry. Each of the parties acknowledges that any computer program, including source and/or object code and printed version thereof, which is Proprietary Information, is especially valuable to the other party and that the value of the other party’s commercial products would be substantially reduced or destroyed by unauthorized use or disclosure of such computer program.
Warranties, Indemnity, Limits
- Each party represents and warrants that it has sufficient right, authority, title or interest in its Products to enter into and perform this Agreement. EXCEPT AS PROVIDED ABOVE, NEITHER PARTY MAKES ANY REPRESENTATION OR WARRANTIES TO THE OTHER OF ANY KIND OR NATURE REGARDING ITS PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF NON- INFRINGEMENT.
- Each party shall indemnify and hold the other party harmless against any and all third party claims, costs, expenses (including reasonable attorney’s fees and expenses), losses and liabilities, arising out of the other party’s Products, except to the extent such claims (i) arise out of representations or warranties made by, or actions taken by, the potential indemnitee which are not expressly authorized by this Agreement, or (ii) or representations or warranties that are not made by the potential indemnitor. This indemnification obligation is contingent upon the indemnitor’s right to control the defense and settlement of the applicable claim, the indemnitee providing reasonable, non-monetary cooperation at indemnitor’s expense, and the indemnitee giving the indemnitor prompt written notice of the claim.
- Except as provided below, in no event shall either party be liable for any incidental, indirect, special or consequential damages whatsoever (including, but not limited to, lost profits), even if the other party has been advised, knew or should have known of the possibility of such damages, in connection with a breach or default under this Agreement. The limitation contained in the preceding sentence shall not apply, however, to any violation of a party’s intellectual property rights in its Products or portions of Products or to any breach of the confidentiality provisions of this Agreement with respect to such Products or portions of Products.
Miscellaneous
This Agreement and its Exhibits, if any, constitutes the entire agreement of the parties with respect to its subject matter, supersedes all prior agreements or understandings with respect to its subject matter, and may not be modified except by a writing signed by both parties. Neither this Agreement nor any of the rights or obligations of a party hereunder may be assigned by either party without the prior written consent of the other party, except in connection with the sale or acquisition of such party’s business to which this Agreement relates, to or by a company which is not a competitor of the other party, whether such sale or acquisition is by merger, sale of stock, sale of assets or otherwise. Each term, condition, and provision of this Agreement shall be valid and enforced to the fullest extent permitted by law. If there is any conflict between any term, condition, or provision of this Agreement and any statute, law, ordinance, order, rule, or regulation, the latter shall prevail; provided, that any such conflicting term, condition, or provision shall be curtailed and limited only to the extent necessary to bring it within the legal requirements and the remainder of this Agreement shall not be affected or impaired thereby. This Agreement may be executed in one or more counterpart copies, each of which shall be deemed to be an original, but all of which together shall constitute one and the same instrument. The waiver of one breach or default hereunder shall not constitute the waiver of any subsequent breach or default.
Commission
Stateside and RefPart agree to the following activities or terms in addition to those obligations set forth in the Referral Partner Agreement:
RefPart will refer potential business opportunities to Stateside by making an introduction to the Stateside Team (via phone or email), as well as providing the lead’s contact information (email, phone number, company, and role). If available, RefPart will also provide information about the need (size of the team, technologies involved, and term).
Stateside will offer its services to the “Registered Lead” (Client) in order to capture the business opportunity. If the business opportunity is materialized and Stateside signs a contract with the “Registered Lead” to provide its services, RefPart will have access to a portion of the business deal.
If Stateside enters into an agreement with a client that is a “Registered Lead,” the following referral reward structure applies:
- External Referral (Customer Refers a New Company):
Upon successful signing of a Master Service Agreement (MSA) and the first Statement of Work (SOW) with the referred new company, Stateside will offer a one-time reward to the referring customer.
The reward options include:
- Service Credits: A credit equivalent to 5% of the total revenue generated from the referred company’s first year of engagement with Stateside. These credits are applicable towards future services rendered by Stateside to the referring customer.
- Charitable Donation: A donation of US $5,000 to a charity chosen by the referring customer. This donation will be made in the customer’s name, 3 months after establishing a successful relationship with the referred company.
- Internal Referral (Client Refers a New Stakeholder within the Company):
Upon successful initiation of collaboration with the new stakeholder through the signing of the first SOW, Stateside will offer a one-time reward to the referring client/stakeholder.
The reward options include:
- Service Credit: A credit amounting to 3% of the revenue generated from the new stakeholder during their first six months of engagement (based on paid invoices). This credit will be applied as a discount on the referring client’s future invoices within the same period.
- Charitable Donation: A donation of US $3,000 to a charity selected by the referring client. This donation, made in the client’s name, will be executed three months into a successful relationship with the new stakeholder.
Commission Payment Terms:
- For both external and internal referrals, the commission payment to the Referral Partner (RefPart) will only be due for the service period specified in each referral scenario (first twelve (12) months for external referrals and first six (6) months for internal referrals).
- After the end of the respective service period, except as otherwise agreed in writing between Stateside and RefPart, the commission payment will no longer be due to RefPart.
- Stateside will issue payments to RefPart only after the payments are collected from the referred client or stakeholder.
Governing Law; Forum
Any controversy, dispute, claim, action, suit or proceeding arising out of or based upon this Agreement or the subject matter of this Agreement will be governed by the substantive laws of the State of California without regard to its conflict of law rules. Both parties irrevocably consent to personal jurisdiction in, and the exclusive venue of, the state and federal courts located in Los Angeles County, California.
Upon written notice from one party alleging a dispute under this Agreement, the parties first agree to meet informally (either in person or via teleconference) and in good faith to resolve the dispute; such meeting will take place within fifteen (15) days of the written notice of dispute and be between the parties ’respective chief executive officer or an authorized person.